Upload logs to ThoughtSpot Support
Overview
Explains what the feature is or what its benefits are to the user or customer.
Feature
ThoughtSpot Support uses a secure file sever to collect log files or other files needed for troubleshooting. You can easily send log files to this file serve directly from the ThoughtSpot instance.
Before you can upload a file to the secure file server:
- Configure the connection to the file server.
- Obtain the directory path on the file server.
The server directory path for uploading a file is formatted like this example: /Shared/support/<customer_name>. If you do not know the customer name, contact ThoughtSpot Support.
You can upload files directly to the file server using this procedure: