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Browser Untrusted Connection Error


Explains what the feature is or what its benefits are to the user or customer.


If you are not using a SSL certificate for authentication, users will see an untrusted connection error in their browser when accessing ThoughtSpot. The error looks slightly different depending upon the Web browser being used.

ThoughtSpot uses secure HTTP (the HTTPS protocol) for communication between the browser and the appliance. By default there is no SSL certificate for authentication. This must be added by the site administrator. If the site administrator has not added the certificate, the browser warns the user.
Table 1. Example of browser SSL certificate warnings
Browser Warning
Google Chrome The site's security certificate is not trusted!
Mozilla Firefox This Connection is Untrusted

If you see the warning message, choose one of the following options:

  • Ask the site administrator to install the certificate.
  • Ask the site administrator to turn off SSL using this command in the shell on the ThoughtSpot Analytic Search Appliance:
    $ tscli ssl off
  • You can choose to ignore the message, and access ThoughtSpot without SSL.
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